We hope you are happy with your NK Style purchase. If you change your mind, you may have the right to cancel and return your order in accordance with UK consumer law.
For most goods purchased online, you may cancel your order within 14 days after the day you receive the goods, without giving a reason.
After informing us that you wish to cancel, you normally have a further 14 days to return the goods.
To request a return, contact us at:
Email: [CONTACT EMAIL]
Please include:
Please return authorised items to:
[RETURNS ADDRESS]
Please do not send a return until you have checked any return instructions provided with your order or by our customer service team.
You may inspect and try on an item in the same way that you reasonably would in a shop.
Please take reasonable care of the goods while they are in your possession.
Returned fashion items should, where reasonably possible, be unworn other than for trying on, unwashed and returned with original tags and packaging.
If goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may be entitled to make an appropriate deduction from the refund where permitted by law.
Unless the goods are faulty, damaged, incorrect, or we have agreed otherwise, you may be responsible for the direct cost of returning unwanted goods where you were informed of this before purchase.
We recommend using a tracked or otherwise secure return service and retaining proof of postage.
For an eligible cancellation, we will refund the price paid for the returned goods and, where required by law, the cost of our least expensive standard delivery option.
If you selected a more expensive delivery service, any additional amount above our standard delivery cost may not be refundable.
We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.
Refunds will normally be made using the original payment method unless otherwise agreed.
Your statutory rights are not affected by this returns policy.
Goods supplied by us must meet the standards required by UK consumer law, including being as described, of satisfactory quality and fit for purpose where applicable.
If you receive faulty, damaged or incorrect goods, please contact us as soon as possible.
Depending on the circumstances and applicable law, you may be entitled to a refund, repair or replacement.
Certain goods may be excluded from the normal cancellation right where the law permits. Examples can include:
This does not remove your statutory rights where an item is faulty or not as described.
Email: [CONTACT EMAIL]
Telephone: [CONTACT TELEPHONE]